Do not tidy it up
Send it exactly as it downloaded. Renamed columns, deleted rows and helpful reformatting make the file harder for us to read, not easier. Untouched is genuinely best.
Переезд
Сейчас ведёте записи в другом приложении? Пришлите нам то, что может экспортировать ваша текущая система, и наша команда воссоздаст ваших клиентов, услуги, сотрудников и предстоящие записи внутри SetTime. Это бесплатно и обычно занимает от одного до трёх рабочих дней.
Никаких форм и звонков от менеджеров. Просто расскажите, откуда переезжаете, — остальное сделаем мы.
Free on every plan including the free one — see what each plan includes.
Что переносим
Мы переносим записи, которые нужны вам, чтобы начать работу с первого дня. Вот честный расклад, чтобы потом не было сюрпризов.
Если чего-то важного нет ни в одном из списков — спросите, не полагайтесь на догадки. Некоторые вещи можно решить обходным путём, и лучше узнать об этом заранее, а не после переезда.
Step by step
Four steps, and three of them are ours.
Start a chat or send an email. Say which app you use now and roughly how many customers, services and staff you have. That is the entire brief.
Find your current system in the list below and follow its steps. Every one of them exports your customers, and most give you upcoming appointments too. Almost none export your service menu or your staff — that part is a sentence in a message, not a file.
Customers, services, staff and upcoming bookings go in, and we read the result back rather than loading rows and hoping. Anything ambiguous, we ask you about instead of guessing.
We hand the account over and show you what landed where. If something looks wrong, we fix it before you send a single reminder.
You carry on taking bookings in your current system the whole time. Nothing switches over until you say so.
Step one
Each system is different about what it will let you take with you. Open yours to see what you can export, what you have to ask them for, and what you can simply tell us.
There is nothing to export. List your team in the message — name, email and phone for each person — and we will set them up. Staff are included on every plan, so there is no limit to work around.
One of the few systems that lets you take your service menu as well as your clients. Saved card details are encrypted and never included — that is expected, nothing is missing.
No system on this list exports its service menu in a form anyone else can read. Send us the link to your public booking page instead — your service names, durations and prices are all on it.
There is nothing to export. List your team in the message — name, email and phone for each person — and we will set them up. Staff are included on every plan, so there is no limit to work around.
If you attach an intake form to the appointment export, the answers arrive as extra columns. Leave them in — we will work out which columns matter.
There is no self-serve export for this one. Contact Booksy support and ask them to send it to you as a file, then forward it to us. Start this early — it is the step with another company's response time in it.
No system on this list exports its service menu in a form anyone else can read. Send us the link to your public booking page instead — your service names, durations and prices are all on it.
There is nothing to export. List your team in the message — name, email and phone for each person — and we will set them up. Staff are included on every plan, so there is no limit to work around.
Booksy will not let you export your own diary — their support team has to generate it. Ask them early, because that is the part with a person in the loop.
No system on this list exports its service menu in a form anyone else can read. Send us the link to your public booking page instead — your service names, durations and prices are all on it.
There is nothing to export. List your team in the message — name, email and phone for each person — and we will set them up. Staff are included on every plan, so there is no limit to work around.
Both reports let you choose which columns come through. Take more than you think you need — it costs nothing and saves a second round trip.
There is no self-serve export for this one. Contact GlossGenius support and ask them to send it to you as a file, then forward it to us. Start this early — it is the step with another company's response time in it.
No system on this list exports its service menu in a form anyone else can read. Send us the link to your public booking page instead — your service names, durations and prices are all on it.
There is nothing to export. List your team in the message — name, email and phone for each person — and we will set them up. Staff are included on every plan, so there is no limit to work around.
The client export only exists on desktop — people looking for it in the app conclude there is none. For your diary there is no export at all, but GlossGenius can give you a calendar sync link under Settings, then My Preferences, then Two-Way Calendar Sync. Send us that link and we can read your upcoming bookings from it.
No system on this list exports its service menu in a form anyone else can read. Send us the link to your public booking page instead — your service names, durations and prices are all on it.
There is nothing to export. List your team in the message — name, email and phone for each person — and we will set them up. Staff are included on every plan, so there is no limit to work around.
Neither report is labelled as an export, which is why people assume Mindbody has none. Schedule at a Glance is the one that carries your diary.
There is nothing to export. List your team in the message — name, email and phone for each person — and we will set them up. Staff are included on every plan, so there is no limit to work around.
Everything lives under Reports and works the same way — run it, then export. One of the easier systems to leave.
There is no self-serve export for this one. Contact Savvy Pet Spa support and ask them to send it to you as a file, then forward it to us. Start this early — it is the step with another company's response time in it.
No system on this list exports its service menu in a form anyone else can read. Send us the link to your public booking page instead — your service names, durations and prices are all on it.
There is nothing to export. List your team in the message — name, email and phone for each person — and we will set them up. Staff are included on every plan, so there is no limit to work around.
Your customer file arrives by email rather than downloading. For appointments, ask Savvy support for a CSV of what is still upcoming.
No system on this list exports its service menu in a form anyone else can read. Send us the link to your public booking page instead — your service names, durations and prices are all on it.
There is nothing to export. List your team in the message — name, email and phone for each person — and we will set them up. Staff are included on every plan, so there is no limit to work around.
The customer file goes to the account owner's inbox, not to whoever pressed the button. If you are not the owner, ask them to forward it — and check spam.
No system on this list exports its service menu in a form anyone else can read. Send us the link to your public booking page instead — your service names, durations and prices are all on it.
There is nothing to export. List your team in the message — name, email and phone for each person — and we will set them up. Staff are included on every plan, so there is no limit to work around.
The diary export runs one practitioner at a time, so a team of five means five files. Send them all — do not try to merge them yourself. Over about 1,000 clients the client list arrives by email instead of downloading.
There is no self-serve export for this one. Contact StyleSeat support and ask them to send it to you as a file, then forward it to us. Start this early — it is the step with another company's response time in it.
No system on this list exports its service menu in a form anyone else can read. Send us the link to your public booking page instead — your service names, durations and prices are all on it.
There is nothing to export. List your team in the message — name, email and phone for each person — and we will set them up. Staff are included on every plan, so there is no limit to work around.
There is a client export, despite its reputation — it is behind the three dots and arrives by email. Forward that email to us as it came. For your diary you will have to ask StyleSeat support directly.
There is no self-serve export for this one. Contact Square Appointments support and ask them to send it to you as a file, then forward it to us. Start this early — it is the step with another company's response time in it.
There is nothing to export. List your team in the message — name, email and phone for each person — and we will set them up. Staff are included on every plan, so there is no limit to work around.
Square leaves repeating appointments out of the history export. If a lot of your diary is recurring bookings, say so when you send the file — otherwise those gaps look like missing data at our end.
No system on this list exports its service menu in a form anyone else can read. Send us the link to your public booking page instead — your service names, durations and prices are all on it.
There is nothing to export. List your team in the message — name, email and phone for each person — and we will set them up. Staff are included on every plan, so there is no limit to work around.
Timely also offers Word and PDF. Take the CSV — the other two look right to a person but cannot be read back in by software.
There is no self-serve export for this one. Contact Vagaro support and ask them to send it to you as a file, then forward it to us. Start this early — it is the step with another company's response time in it.
There is nothing to export. List your team in the message — name, email and phone for each person — and we will set them up. Staff are included on every plan, so there is no limit to work around.
Only the account owner can export the customer list, so if you are staff the owner has to run it. Services export one employee at a time and every file lands with an identical name, so rename as you go or you will overwrite them.
No system on this list exports its service menu in a form anyone else can read. Send us the link to your public booking page instead — your service names, durations and prices are all on it.
There is nothing to export. List your team in the message — name, email and phone for each person — and we will set them up. Staff are included on every plan, so there is no limit to work around.
The scrolling step is the one people miss. Wix only writes the bookings it has actually loaded into the file, so if you download straight after searching you will get a fraction of your diary and not realise.
There is nothing to export. List your team in the message — name, email and phone for each person — and we will set them up. Staff are included on every plan, so there is no limit to work around.
The tidiest export on this page: one action, one ZIP, clients and appointments and services together. It is emailed to you within about fifteen minutes, and only the account owner can run it. The download link expires after seven days, so forward it to us while it is live rather than saving it for later.
There is no self-serve export for this one. Contact Booker support and ask them to send it to you as a file, then forward it to us. Start this early — it is the step with another company's response time in it.
No system on this list exports its service menu in a form anyone else can read. Send us the link to your public booking page instead — your service names, durations and prices are all on it.
There is nothing to export. List your team in the message — name, email and phone for each person — and we will set them up. Staff are included on every plan, so there is no limit to work around.
Usually under five minutes, but a large database takes longer. If nothing has arrived within the hour, run it again before assuming it failed.
There is no self-serve export for this one. Contact Boulevard support and ask them to send it to you as a file, then forward it to us. Start this early — it is the step with another company's response time in it.
No system on this list exports its service menu in a form anyone else can read. Send us the link to your public booking page instead — your service names, durations and prices are all on it.
There is nothing to export. List your team in the message — name, email and phone for each person — and we will set them up. Staff are included on every plan, so there is no limit to work around.
The quick export carries contact details only. If you keep notes or history you care about, ask Boulevard support about a fuller export before you close the account.
No system by that name here. That is not a problem — see below.
Not on the list
The list above covers what people most often arrive from, not everything that exists. Almost any booking, salon or calendar system can produce a customer list, and the wording is usually similar even when the layout is not.
You do not need to work this out before you talk to us. If a clean export genuinely is not possible from where you are, we will say so plainly and suggest the fastest way forward instead of stringing you along.
Send us a screenshot of your dashboard if you cannot find it. We have seen most of these and can usually point you straight at the right screen.
Live chat, in this window. No account needed to ask.
Step three
This part takes about a minute of your time.
Send it exactly as it downloaded. Renamed columns, deleted rows and helpful reformatting make the file harder for us to read, not easier. Untouched is genuinely best.
Start a live chat with the file attached, or email support@settime.io. There is no form to fill in and no ticket number to keep hold of.
If you have already typed some customers or services in by hand, say so. We match against what is there rather than stacking a second copy on top — but only if we know.
We confirm what we can read, load it, and tell you when it is done. If something in the file does not work, you hear about it before we start rather than afterwards.
This happens more often than you would think, and it is not a problem — it just changes the plan. What we will not do is hand you back two of every customer.
Customers, services, staff, or all three. A rough answer is fine.
We work against what is already in your account and fill in only what is missing, rather than loading a second copy on top.
Anything you have already arranged the way you like it — service order, prices you have adjusted, notes you have written — stays exactly as you left it.
If what you entered was a rough first pass and the export is better, tell us and we will replace it instead. Your call, made before we start rather than after.
После переноса
Передача аккаунта — это начало сотрудничества, а не его конец.
Предстоящие записи появятся в календаре сразу же, как только вы его откроете, — можно сразу работать в SetTime, а не вести две системы параллельно.
В процессе переноса мы никому ничего не отправляем. Напоминания, подтверждения и последующие сообщения начинают приходить только после того, как вы сами их включите — никто не получит неожиданное сообщение о записи, сделанной недели назад.
Доступ к вашему предыдущему аккаунту сохраняется столько, сколько вам нужно для сверки. Мы его не трогаем, и ничего из того, что вы нам передали, из него не удаляется.
Поддержка после переноса — тот же онлайн-чат, который занимался переносом, так что не придётся заново объяснять свою ситуацию новому человеку.
The questions people want settled before they commit — first about the move, then about the file.
About the migration
Yes. There is no charge on any plan, including the free one, and it is not conditional on upgrading. We do not ask for a card to arrange it and there is nothing to cancel afterwards.
One to three business days once we have your export. If your account is unusually large, or the file needs cleaning up before it is usable, we will tell you that up front rather than halfway through.
Yes, and you should. Carry on exactly as you are until we hand the account back. If new bookings come in while the move is under way, send them over and we will add them, or add them yourself once you are in — either way nothing falls through.
Yes. There is no minimum. Forty customers is still forty rows you do not have to type, and small accounts are usually the quickest ones we do.
No. Nothing goes out to your customers while we migrate. Reminders, confirmations and follow-ups only start once you turn them on yourself, so nobody receives a message about an appointment they booked weeks ago.
They stay where they are. We move what you need to trade — your people, your prices and your upcoming diary — and leave the archive in the system where it is already correct and still readable. A half-accurate history is worse than none: old bookings carry prices, staff and statuses that rarely survive an export intact, and a messy archive quietly distorts every revenue figure you look at afterwards. Payment and payout records stay with whoever processed them. It is one good reason to keep access to your old account rather than closing it immediately.
About the export file
Check the list above first — it names the exact screen for the systems people most often move from, and several of them hide it somewhere unobvious. If yours is not listed, or the steps do not match what you are seeing, send us a screenshot of your dashboard. We have seen most of them and can usually point you straight at the right screen.
A spreadsheet format — CSV or Excel — rather than PDF or Word. PDF looks correct to a person but cannot be reliably read back in by software. If CSV is offered, take it. If you are unsure, send what you have and ask.
That is common. Several systems split customers and appointments into two separate exports, and a few will only give you customers at all. Send what you can get — a customer list on its own is still worth migrating, and we will tell you what is possible with it.
No, and we would suggest not doing that until your account is set up and you are happy with it. Once an account is closed the export usually goes with it, so download your file while you still have access.
Ask them directly and in writing, and mention data portability — in a number of countries a business is entitled to a copy of its own data. If that goes nowhere, talk to us anyway. It is not always a dead end and we would rather hear about it early than on your first day.
Something else on your mind? Visit the Help Center
Напишите нам в чат и расскажите, откуда переезжаете. Мы уточним, что именно нам нужно, и назовём дату, на которую можно рассчитывать.
Бесплатно на любом тарифе. Без карты, без договора и без минимального числа клиентов.